Returns, damage & warranty

Outstation deliveries are grouped by route. Review and pay after our team confirms the estimated dates and full cost.

New orders using this confirmation flow collect no payment and confirm no booking on submission. The order page states the estimated date or range, full costs and deposit. Payment opens after the customer accepts the same version of arrangements and deposit conditions. Priority delivery requires the team to confirm availability and its surcharge; requesting it does not guarantee priority.

The agreed deposit is non-refundable for voluntary cancellation only after you accept the dates and costs, pay the deposit, and our team confirms the actual booking. Our failure to fulfil and statutory refund rights remain protected.

For this flow, this section determines when a deposit deduction applies; submission or deposit payment alone does not trigger it. Contact the team to cancel; payments above the lawfully deductible agreed deposit remain subject to the refund policy. “Locked” describes the cancellation condition, not a freeze of bank-card funds. New conditions do not apply retrospectively to existing orders.

We currently do not accept returns for non-quality reasons, such as a change of mind. This does not exclude rights relating to defective, incorrect or misdescribed goods under applicable consumer law.

Warranty periods and coverage follow the product information and confirmed documents and may differ between items. If not stated, confirm before payment. Expiry of a commercial warranty does not automatically remove statutory consumer rights.

Give customer service your order number, product, issue and photos. The team will confirm inspection and handling arrangements; no fixed repair deadline is promised in advance.

Inspect delivered items with the delivery team where possible. Report damage or an incorrect item promptly with your order number, description and photos. A later discovery can still be reported; a delivery signature does not remove statutory rights.

The appropriate repair, replacement or refund depends on the defect and applicable consumer law. For materially different or defective delivered goods, applicable Malaysian rules place re-delivery costs on the supplier. A discretionary change-of-mind request is a separate case.

If you choose to cancel an order before delivery, the deposit agreed before ordering is non-refundable. This applies to voluntary customer cancellation, not to a statutory refund or our failure to fulfil the agreed order. Contact us with the order number before dispatch to request cancellation.

For ordinary ready-stock goods cancelled before dispatch, we refund the amount paid above the deposit stated and agreed before ordering. Fully paid orders follow the same agreed deposit amount. We do not introduce a new deduction at cancellation or treat the whole price as forfeited. The team confirms the calculation in writing.

Where no deposit amount was stated and agreed before ordering, this policy does not authorise a retrospective deposit deduction. Custom orders and goods already dispatched follow the arrangements agreed for that order and applicable consumer rights.

Cancelling or refunding a Home Care Plan deducts the standard value of the services already used.

Unused services expire at the end of the plan year and are not carried forward.

Those two sit among the plan's full published terms, on the Home Care Plan page.

Email finotti1@gmail.com or contact our WhatsApp with your order number, reason and relevant photos. Arrange return or collection with the team before sending furniture back.

Once a refund is approved, we normally initiate it within 3–7 days. This is the time to initiate the refund, not a guarantee of bank posting. The payment provider or receiving bank may require additional processing time.

Approved card refunds go through the original card-payment channel, not cash. Other payment methods are handled through the original channel where supported, or a verified arrangement agreed with you. We will confirm the amount and reference; never send card security codes or bank passwords.

No fixed restocking fee is published. Any lawful return or collection cost must be explained before you agree. Statutory remedies and supplier responsibility for defective or materially different goods remain applicable.